Help & FAQ

Find the right guide or live demo for your role, or scroll down for FAQ answers.

Guides & demos

I'm a client / consumer

Watch the borrower experience on sample data (quote requests to closing documents) with a guided tour.

Take the tour →

I'm buying my first home

30-day timeline for insurance setup before closing.

Open guide →

I'm a new agent joining

Register, get verified, complete profile, set up payments.

Open guide →

I'm an agent, handling quote requests

Watch the full workflow on sample data (inbox to binder delivery) with a guided tour.

Take the tour →

I'm insuring a business

Build your business profile once, pick coverage lines, get agent quotes.

Open guide →

I'm a lender / mortgage broker

Watch the full workflow on sample data (your link to binder delivery) with a 2-minute guided tour.

Take the tour →

I'm a realtor

Help your buyers close faster. No account needed for you.

Open guide →

I'm an agent, growing my book

The five lead channels compared honestly: costs, exclusivity, and the questions to ask.

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I'm an agent, declining a request

What the sender sees, when a note helps, and the states that provide written reasons.

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I'm an agent, desktop alerts aren't appearing

Turn on desktop notifications, send yourself a test alert, and fix the Mac or Windows setting that blocks it.

Open guide →

Getting Started

What is PolicyVera?
PolicyVera is a technology marketplace that connects clients looking for insurance coverage with licensed, verified agents. Clients can upload their current policy, receive competitive quotes from multiple agents, and view extracted data side-by-side, all while keeping their personal information private until they choose to share it. PolicyVera is not an insurance company, broker, or agent: all insurance transactions happen directly between you and your chosen licensed agent.
How do I create an account?
Click 'Register' on the login page and choose whether you're a Client or an Agent. Clients can start shopping for quotes immediately after verifying their email and completing their insurance profile. Agents will need to provide their license information and be verified by our team before receiving quote requests.
Is PolicyVera free to use?
Yes, PolicyVera is free for clients. There are no fees to create an account, upload policies, request quotes, or compare coverage options. Agents pay platform fees to use PolicyVera.

For Clients

How do I get insurance quotes?
After creating your insurance profile, go to the Shop page. You can either send a quote request to all verified agents at once, or select specific agents. Choose the coverage types you need (auto, home, etc.) and agents will respond with competitive quotes.
Is my personal information safe?
Yes. Your identity and contact details are kept private. Agents only see anonymized information when they receive quote requests. Your personal details are only shared with an agent after you explicitly grant them contact permission.
How do I compare quotes?
Once you've received quotes, you can see them side by side on your quotes page. Our AI extracts factual details like coverage limits, premiums, and deductibles and lays them out for you. PolicyVera doesn't rank, recommend, or endorse any quote. These data summaries are for informational purposes only and don't constitute insurance advice. Always consult directly with a licensed agent before making coverage decisions.
Does PolicyVera recommend a quote or agent?
No. We show the quotes your licensed agents send, side by side and as submitted, so you can review them. We don't rank them, mark one 'best,' or advise which to choose, and the order shown isn't a recommendation. Choosing a quote, agent, insurer, and coverage is between you and your licensed agent.
What happens after I accept a quote?
After accepting a quote, you can grant the agent contact permission so they can reach out to you directly. The agent will then work with you to bind the policy. Your quote request will be closed and other agents will be notified.
Can I upload my current insurance policy?
Yes! Go to your Insurance Profile page and upload your current policy documents. Our system will automatically extract key details like carrier name, policy dates, and premium amounts. This information helps agents provide more accurate quotes. Don't have them handy? You can have us request them from your current agent instead. See the next question.
Don't have your policy documents? Can PolicyVera get them for you?
Yes. On your Insurance Profile page, choose 'Request Documents from Your Current Agent.' You authorize the request with a quick e-signature, then we email your current agent or carrier asking them to send your policy documents. When they reply, the documents attach to your profile automatically. You don't need to do anything else. This only requests copies of your own documents; it does not change your agent or cancel your policy.
What does 'Grant Contact Permission' mean?
When you grant contact permission to an agent, you're allowing them to see your real name, email, and phone number so they can reach out to you directly. You choose which contact methods to allow (call, text, or email). You're always in control.

For Businesses

How do I get business insurance quotes?
Create a business account and fill out the business insurance profile once: what your business does, the coverage lines you want, and the details that apply. Then send it to the licensed agents you choose; each responds with quotes you review on your Submissions page. You fill it out once and reuse it every time you shop.
Can PolicyVera read my current business policy?
Yes. Drop your declarations page, loss runs, or ACORD applications on the Insurance History step, or use the 'Upload policy' button that sits right on the Business Information, Commercial Auto, and Workers' Comp steps, and our AI reads the technical details: class codes, limits, vehicles, drivers, and your carrier. It fills empty fields and pre-selects the coverage lines found on your policy, and anything you typed yourself is never overwritten.
What coverage lines can I request?
General Liability, Property, Commercial Auto, Workers' Comp, Umbrella, EPLI, Pollution, Professional Liability (E&O), Cyber, Tools & Equipment, Liquor Liability, and Cargo & Physical Damage. Pick any combination. The profile only asks the details that apply to the lines you choose, and your agent may combine some of them into a package policy.
What if my business has had claims?
List them on the Insurance History step: the year, type of claim, approximate amount paid, and what happened. Agents see these on your loss runs anyway, so listing them up front means fewer follow-up calls before your quote.
Who sees my business profile?
Only the agents you choose when you send your submission. Your profile (business name, operations, and coverage details) goes to those agents so they can quote without calling you with basic questions. Nothing is sent to anyone until you click send.
Does PolicyVera bind my business coverage?
No. PolicyVera is a technology marketplace: quoting, binding, and servicing happen directly between you and your chosen licensed agent. When your agent binds coverage, your policy documents and status show up on your Policies page.

For Agents

How do I get verified as an agent?
After registering as an agent and providing your license information, our admin team will review your credentials. Once verified, you'll start receiving quote requests from clients in your licensed states. Verification typically takes 1-2 business days.
How do I receive quote requests?
Once verified, you'll automatically receive quote requests from clients who either broadcast to all agents or specifically select you. You'll receive email notifications and can view all requests on your dashboard.
How do I submit a quote?
When you receive a quote request, click on it to view the client's coverage needs. You can then submit one or more quotes with details like premium, deductible, coverage limits, and carrier information. You can also upload supporting documents and record a video message.
When do I see the client's contact information?
You'll only see a client's contact information after they explicitly grant you contact permission. This typically happens after they've accepted your quote. The client chooses which contact methods to allow.
How do I get desktop notifications?
In Settings, open the Notifications card and choose Turn on for this device. Your browser asks once, then PolicyVera sends a test alert and asks whether it appeared. If it did not, the card walks you through the Mac or Windows setting that blocks it; the full checklist is at policyvera.com/desktop-notifications.
How does the rating system work?
After a policy is bound, clients can rate their experience with you on a 1-5 star scale. Your average rating is displayed on your profile and in the agent shop, helping you attract more clients.

Need More Help?

Can't find what you're looking for? Our support team is here to help.

Submit a Support Ticket